Tips to Build Customer Loyalty for Your Restaurant

Image Credit: Medialabs Have you ever tackled restaurant reputation management in your hotel before? If your answer is yes, you would stand by me when I say that the task is complex but not impossible! The rise of mobile technology and social media, and the practice of leveraging them to influence purchasing decisions in restaurant…

The Brilliant Hotelier: Tête-à-Tête with Richard Lewis, the CEO of Landmark Hotels, Dubai

Welcome to Dubai, the metropolis of dreams which encompasses an unforgettable taste of the Arabian nights. In the heart of Dubai’s bustling shopping and entertainment arena lies a cosmopolitan and excellent 4-star hotel – The Landmark Grand Deira. The hotel complex is fast evolving into a magnet for business and leisure travellers alike. Being handily placed…

Hotels, Are You Prepared for Digital Detox Travelers?

“We do not have Wi-Fi…talk to each other. Pretend it is 1995.” read a Café board in Annapolis, Maryland, a picture of which went viral on Facebook in December 2015. What makes cafés and restaurants put up such displays nowadays? These are supposed to be places where colleagues, friends, and families connect over a bite…

How can Hotels Generate More Revenue from Customer Loyalty – Part II

In the first part of this blog post, we have read about interesting ways to cash on customer loyalty. Click here if you have missed the post. Every hotel or travel business is dependent on its customers for churning revenue. While hoteliers must be already thinking along these lines, but we can’t ignore the fact…

5 Things About Hotel Revenue Management Your Boss Wants to Know – Part II

Hope you have gone through and implemented what we had shared in Part I of this blog series. Now you will agree that a revenue manager has to put on several hats in this role. Considering the complexity of their job role, a revenue manager can be rightfully termed as a – forecaster, strategist, system design specialist,…

Unity for Revenue Management: An Interview With the Revenue Analyst at The Manila Hotel, Philippines

Recently, we got an opportunity to speak with the revenue analyst at The Manila Hotel, Philippines, Louie Reyes. We asked him a few questions about using our product suite that we thought would be of help to other hotel revenue management professionals. Here’s what Louie had to say … RateGain Editor: Please tell us about…

Introducing BrandGain Restaurant Module

According to Kirby Payne, President of HVS Hotel Management, the primary role of F&B in a hotel is to increase a hotel’s room revenues. To this effect, if a hotel can increase their aggregate user ratings by one point (e.g. 3.3 to 4.3), they could increase their price by 11.2% before impacting occupancy. New age…