The Brilliant Hotelier: Face 2 Face with Ria Roberto, the Director of Revenue Management at Kenz Hotel Management, UAE

  Image Credit: Booking.com Experience true grandeur at the Al Manzel Hotel Apartments, right in the middle of the commercial district of Abu Dhabi, the city better known as ‘The Las Vegas of Middle Eastern Dubai’. This alluring property effortlessly captures the city’s essence, which reverberates in a bespoke and artistically stimulating ambiance. On one…

Walking the Tight Rope; High ADR and Low Distribution Cost

Tips for hoteliers to balance online and direct bookings. “Minimise costs, maximise revenues” — the quest is ubiquitous across all businesses. With no exceptions for the hotel industry. With the costs running high into labor, debt, franchise fees, utilities and real estate taxes, little can hoteliers do little to really ‘minimise’ the cost of operation. But…

Parity Performance November 2016. Where does your city stand? – APAC

The degree of rate parity observed for hotels in APAC between brand websites and the OTAs clearly depict a stark variation by location, in the November 2016 report. The table below shows a snapshot. Cities Showing Highest Parity Compliance in APAC Cities Showing Highest Parity Violation in APAC Shanghai                3 star   91% Bali &…

7 Quick Tips for your Hotel Pre-Opening in 2017

Image Credit: Bigstock Are you opening a hotel soon? This New Year, adopt the correct prioritization approach in your hotel pre-opening roadmap. Entering into the market with a brand new hotel comes with its own set of challenges and opportunities. After all, hotel business development and planning can be highly demanding, especially during the pre-opening…

Tips to Build Customer Loyalty for Your Restaurant

Image Credit: Medialabs Have you ever tackled restaurant reputation management in your hotel before? If your answer is yes, you would stand by me when I say that the task is complex but not impossible! The rise of mobile technology and social media, and the practice of leveraging them to influence purchasing decisions in restaurant…

Systems Reliability, A Necessity for Hotel Operations: Part 2

  Image Credit: Bigstock In the introduction post to Systems Reliability blog series, we discussed a high-level overview of the different types of systems and common challenges that we often hear from our potential customers. In this blog series, we will discuss one of the most frequently discussed issues which is a lack of integrations…

Is Your Hotel United by Goals but Divided by Systems?

Image Credit: Mind Scale Almost all businesses have undergone a technology-driven revolution, and the hospitality industry is no different. Technology vendors have brainstormed adequate to offer a number of tools that have already transformed the way business is done in travel and hospitality industry, or the way that it will be done in the near…